Wecome to penguin.

Wecome to penguin.

Q: How does the custom clothing process work?

The custom clothing process typically involves consultation with a tailor or designer, selection of fabric, measurements, and fittings to ensure a precise fit and desired style.

Custom clothing offers several benefits, including superior fit, personalized style, higher quality materials, and the ability to express individuality through unique designs.

The time frame for receiving custom clothing can vary depending on factors such as complexity of design, availability of materials, and the workload of the tailor or designer. Typically, it can take anywhere from a few weeks to a couple of months.

Custom clothing provides a better fit, higher quality materials, unique designs, and the opportunity for personalization, whereas off-the-rack options offer convenience but may lack in fit and individuality.

Yes, one of the advantages of custom clothing is the ability to select the fabric of your choice, allowing for greater control over the look, feel, and quality of the garment.

Shipping options for custom clothing orders vary depending on the tailor or designer, but they often include standard and expedited shipping methods to accommodate different needs and timelines.

Additional costs may include fabric upgrades, expedited production or shipping fees, and alterations beyond the initial fittings. It's important to discuss any potential extra charges with the tailor or designer before placing an order.

Due to the personalized nature of custom clothing, returns and exchanges are typically not accepted unless there is a defect or error in the garment. However, some tailors or designers may offer adjustments or alterations to address any fit issues.

Yes, most tailors or designers are willing to accommodate reasonable design modifications during the custom clothing process, although significant changes may affect the cost and timeline of the order.

Yes, we can make samples according to the original samples, and we also have professional technicians who can make samples with reference to pictures or artwork designed.

The minimum order quantity is more than 200 pieces, the more quantity, the cheaper the price.

We will have a dedicated person in charge to connect with you one-on-one and tell you all the details and status of the order within 24 hours. If you have any questions, please feel free to contact us.

Yes, we do. Please email us your requirements and quantity to get a wholesale quotation. We will give you the lowest quotation with the best quality, If you have any other questions, please email us, we will reply you within 24 hours.

Penguin provides end-to-end supply chain solutions from product design and development, OEM services, quality control to global logistics. High quality and high efficiency are the reputation of our factory, and we continue to break through the limitations of the fashion industry. We are not only a custom sweater manufacturer, but also a professional supply chain solution export service company, we provide one-stop sweater procurement, transportation and customs clearance services from China.

According to the design, yarn, quantity and brand, long-term VIP customers can enjoy free proofing fee service, and the proofing fee can be refunded if the quantity of each design reaches 300-500 pieces or more.

For a new buyer we work on a term of 50% in advance and 50% before dispatch. This can be negotiable once we establish a healthy business relation.